Support

Something broken, confusing, or missing? Write to us — a real person reads every message.

Reporting a bug

The more of this you can include, the faster we can fix it — but send what you have, even if it is just "this looked wrong":

• Which app, and the version number.
• Your device and iOS version.
• What you did, what you expected, and what happened instead.
• A screenshot or screen recording, if the problem is visual.

For Lilt specifically, it helps to know whether the source was a video or a photo, roughly how long it was, and whether you started in the app or through the Share Extension.

Requesting a feature

Tell us the problem you are trying to solve rather than the solution you have in mind — it usually leads somewhere better. We read every request, and we keep a list, though we cannot promise a timeline.

Purchases and refunds

Purchases in our apps are processed by Apple through the App Store, not by us — we cannot see your payment details or issue a refund directly. Request one at reportaproblem.apple.com. If Apple declines and you think that is wrong, email us and we will see what we can do.

If you have paid and the app still shows locked features, try Restore Purchases first. If that does not work, email us.

Privacy

What we collect and why is written out in full on our privacy page, including the policy for Lilt. Support email is covered there too.